Data deletion
Last updated: October 9, 2026
This page explains how to request deletion of the personal data that HEXA Social Platform received from Meta through Facebook Login and the connected services (Facebook, Instagram), as required for apps that use Facebook Login. For full details on how we process data, see the Privacy Policy.
1. Which data from Meta we process
- Facebook Login profile — Facebook ID, name and profile picture made available when the account was connected.
- Connected accounts — Meta access tokens, Facebook Page IDs and Instagram professional accounts connected to your workspace.
- Managed content — posts, comments and messages you publish or manage through HEXA on Meta services.
2. Deleting your HEXA account (main method)
If you delete your HEXA account, your account and the personal data associated with it are removed and your connections to social profiles are severed:
- Sign in to hexasocialplatform.com.
- Open your Profile and select the Security tab.
- In the "Delete account" block, press the "Delete account" button.
- Confirm: deletion is immediate and irreversible. Any active subscription is cancelled before deletion.
3. Request via email
If you cannot access your account, write to [email protected] from the email address used to register, with the subject "Data deletion request — Facebook Login". We will verify the identity of the request and proceed with deletion within 30 days of receipt.
4. Revoking the app from your Meta accounts
Deleting your HEXA account does not change the data that Facebook and Instagram keep in your accounts. To remove HEXA from there as well:
- Facebook — Settings → Apps and websites (facebook.com/settings?tab=apps) → HEXA Social Platform → Remove.
- Instagram — Settings → Apps and websites → HEXA Social Platform → Remove.
5. Status of a Meta deletion request
When Meta sends a deletion request to our callback, we generate a confirmation code that is shared with you. You can check the request status on the Data deletion status page, entering the code you received (…/data-deletion-status?id=CODE).
6. Contact
For questions about data deletion, write to [email protected].